Reimagining Cloud Contact Center Solutions

Increase business productivity, empower your agents and deliver true customer satisfaction

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Contact Center

CaaS platform built for the cloud, from the ground up.

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Simple IVR

IVR that’s intuitive for customer engagement; forget press zero.

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PBX Solutions

Scale up with ease — the modular system for the enterprise.

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Network Call Routing

Streamline communication and simplify Network Unification

Business Intelligence

You want a true 360 degree view of your customer. Our REST API enabled analytics, data viz dashboard and reporting tools will help your team understand how to connect to your customer and understand their needs.

Scalability

Our cloud-based architecture allows us to scale horizontally, without major IT hardware capital costs. So when you need more capacity, the Platform28 cloud helps your business match demand and scale — quickly.

Integration

Our REST API architecture lets all of your programs talk to each so that your business can serve your clients the way they expect. Integrate your CRM — Salesforce, or anything — with Platform28 and watch productivity soar.

Distributed Architecture

Our 100% carrier grade architecture makes downtime — planned or unplanned — a thing of the past. Never go down, never lose time, never lose business. Connect to multiple, synchronous servers with all your data at your fingertips.