Take your communications to the cloud.

Massively scalable cloud contact center platform for the enterprise

Our Story

Founded in 2001, Platform28 (formerly known as Unified Arts) provides a best-in-class, single communications solution engineered to vastly improve the usability of traditional premise-based Contact Center solutions.

Platform28’s easily customizable Communications-as-a-Service (CaaS) solution provides contact centers with a comprehensive, highly scalable communications platform. Platform28 delivers a carrier-grade solution that includes multichannel Contact Center, PBX, IVR, Unified Messaging and network call routing. Our robust platform supports mid-to-large enterprise customers, Tier1 carriers and government agencies, and 150,000 active users and 600,000,000 interactions monthly. The completely customizable platform uses open standards and web services to enable tight integration with virtually any application or system. Platform28’s flexible delivery enables customers to meet the strictest security standards using distributed database and extraction layers. The platform includes a powerful integrated Business Intelligence solution that provides roles-based, real-time information on contact center operations. Business stakeholders use this valuable insight to improve employee productivity, reduce operations costs and lower the total cost of ownership.

600M+Interactions each month
100%Continuous availability
+5 yearsNo major or critical tickets

Architected to provide enterprises with exceptional reliability, our active active cloud contact center platform provides our customers with always-on availability and on-demand scalability.

Our customers trust our platform’s unique data separation capabilities to safeguard their data and the privacy of their customers’ data. Our unique approach to data encryption and data separation enables our customers to meet even the most stringent security standards and maintain PCI, HIPAA and FISMA certifications.

Platform28’s 100% open API framework facilitates tight integration with all applications and systems, including all out-of-the-box and custom applications and legacy systems.